Shipping Policy

Our products are shipped in boxes, which hold a maximum of 12 spray cans, 4 quarts, 4 gallons, and one 5-gallon pail. Hence, For each box that is shipped, the freight charges will depend on the weight of the product in that box for your order. Notice: “Our products must be kept from freezing”. Freight Transit Temp. at or below freezing will cause a delay. Do to the nature of our products and Transportation Regulations, we ship via UPS Standard Ground. Second day Air Freight is available for most products, additional shipping charges apply. (Contact us for details). If your order is large enough to consider Truck Line Freight carriers that will be considered. The shipping cost numbers vary but you usually need to have a order greater than 15 gallons to consider Truck Line Freight Companies.

Shipping Origin

Your items will ship from our US manufacturing facilities and warehouse, at our discretion. You will not be responsible for additional duties or brokerage fees that might be charged after you receive your order confirmation.

Delivery Times

If the item is in stock, the orders are usually shipped in 24 hours of receiving the order. If the item you requested is out of stock, we will ship it as soon as it becomes available. Nonskidpaint.com cannot guarantee when an order will arrive. “We will not ship to a Post Office Box.” Any shipping time offered to you by Monster Paint Products Ltd, Nonskidpaint.com or other parties is only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by processing, shipping or product availability.

Order Processing Times

All orders will take some time to process prior to shipping out. This time allows us to receive the order, review and confirm your order, process the payment, send instructions to our warehouse, process and pack the order, handle any documentation and prepare the shipment for pick up by the courier/shipping company. All in-stock orders ship within 24 hours from Monday to Friday. Items that are not-in-stock will take additional lead time prior to shipping. If you would like detailed turn around or lead times, please contact us.  (Note: #3-5 days processing for 5 gallon pail container orders).

Shipping Methods

We ship UPS Ground and use transport carriers for larger purchases. If you wish to arrange for UPS second day shipping, please contact us directly. Please note, Additional shipping charges will apply.

Return & Refund Policy

We will refund any unopened products within 30 days, however there is a 20% restocking charge for all returns. All materials must be in resalable condition when arriving at the warehouse. All orders must be shipped back in original boxes or they must be clearly identified by the client returning product to Monster Paint Products Ltd 33756 Robles Drive Dana Point, CA 92629. Each box must have the label attached or clearly printed on the boxes, or the Transit Company may refuse box. Also, It is not legal to ship any opened container to Monster Paint Products Ltd. Any client trying to return an opened or damaged container of any product back for restocking can be fined by the Federal Transportation Agency for transportation on hazardous wastes material. Monster Paint Products Ltd or Nonskidpaint.com is not responsible for these acts and the client committing such a crime is held dolly responsible. Therefore, any charges for mislabeled boxes or fines are the clients returning the materials responsibilities.

Warranties

LIMITATIONS Application and conditions vary, and are beyond our control. Therefore, for this reason, we are not responsible for results obtained in using this product, even when used as suggested. The user should conduct tests to determine the suitability of the product for the intended use. Also, including liability for breach of warranty, strict liability in tort, negligence or otherwise, and is limited exclusively to replacement of the product or refund of its price. Moreover, under no circumstance are we liable for incidental and consequential damages.

Help and Support

If you need help or support, please call 888-766-7547 or Contact Us